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ZHANG Sheng-liang,, ZHOU Hai-bin. The Effective Implement of Service Recovery ParadoxJ. Journal of Beijing Institute of Technology (Social Sciences Edition), 2008, (6): 55-58.
Citation: ZHANG Sheng-liang,, ZHOU Hai-bin. The Effective Implement of Service Recovery ParadoxJ. Journal of Beijing Institute of Technology (Social Sciences Edition), 2008, (6): 55-58.
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The Effective Implement of Service Recovery Paradox

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  • Abstract: The paper clearly defines the connotation of Service Recovery Paradox (SRP). It analyzes and evaluates the effects and morality of SRP, as well as points out the condition and procedure of how to operate SRP, which can direct the enterprise of service trades and make them put SRP into effect.
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